.UK Domain Name Registration Terms and Conditions for Odyssey Systems Limited
How to contact us
Odyssey Systems Limited
Unit 1 Lockheed Court
Preston Farm Industrial Estate
Stockton On Tees
Tel: 01642 661800
Please contact us using one of the contact methods above about issues relating to domain names between 8am and 5:30pm Monday to Friday excluding bank holidays. Outside of those times we recommend you email firstname.lastname@example.org. We aim to respond to your contact within 1 business days and aim to resolve any issues you have within 1 business days.
To register a domain name
Please send an email to email@example.com with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 1 hours with further instructions and with details of how to pay.
Reporting abuse and complaints
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at firstname.lastname@example.org with as much detail about the abuse. We will investigate your complaint as soon as possible.
If you wish to make a complaint about a service you have received, please submit an email to us at email@example.com including as much detail from the issue you have. We will acknowledge your complaint within 1 business days and aim to resolve any issues within 1 business days.
If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here Complaints
Nominet’s Terms and Conditions
When registering a domain name with us you agree also to Nominet’s domain name registration Terms and Conditions: http://www.nominet.org.uk/go/terms
Domain name charges and other information
Domain names registered with Nominet (the .UK registry) are £8.25 per month.
Registrations are made initially for a minimum of a 1 year term.
Renewing domain names
All domains are renewed on an annual basis, so long as the contract remains valid. If you do not wish to renew a domain please make sure you contact us a minimum of 30 days before your domain expires by emailing us at firstname.lastname@example.org
All domains will be auto renewed 7 days in advance of the domain name expiring.